SnakeSnap Privacy Policy

Last updated: October 24, 2026

Snake Snap, Inc. (“SnakeSnap,” “we,” “our” or “us”) operates the SnakeSnap mobile application and snakesnap.co website. This policy explains how we collect, use, retain and disclose information when you use our services.

1. Information we collect

Depending on the features you use, we collect:

Account information: email address, username or preferred name, account identifiers, authentication information and profile details you provide.

Optional information: phone number, profile photo, birthday and other details you choose to provide where those fields are available.

Submitted content: photographs, sighting information, identification requests, messages exchanged with our identification team and support communications.

Location information: a saved home area or the location you provide for a snake sighting. If you choose to use your current location and grant permission, this may include precise coordinates. You can instead select a state or country or indicate that a photograph was found online.

Purchase information: subscription status, purchase history, transaction identifiers and access entitlements supplied by the applicable store and our purchase-management providers. Apple and Google process in-app payments; we do not receive your full payment-card details from those purchases.

Device and usage information: device and installation identifiers, operating system, app version, IP address, approximate location derived from IP address, app activity, attribution information and technical performance information.

2. How we use information

We use information to create, authenticate and manage accounts; review photographs and provide human-reviewed snake identifications; route submissions to the appropriate identification team; deliver identification results, messages and requested notifications; maintain submission history and customer support; verify purchases and provide the correct level of access; understand how people find and use SnakeSnap, including which links or campaigns lead to installations and purchases; improve reliability, performance and the customer experience; protect accounts, prevent fraud and meet applicable legal obligations.

We do not sell your personal information.

3. Service providers

We use providers that help operate and maintain SnakeSnap, including:

Amazon Web Services: hosting and data storage.

RevenueCat: purchase verification, subscription management and access entitlements.

Firebase Cloud Messaging: notifications.

Mailgun: account verification and email delivery.

Twilio: phone verification where used.

AppsFlyer: installation attribution and measurement.

AppsFlyer may receive installation and device identifiers, device and app information, app activity, approximate location derived from IP address, and purchase or subscription events supplied through RevenueCat. Our current iOS AppsFlyer configuration does not collect Apple’s advertising identifier, known as IDFA. The Android integration may collect the Android advertising identifier, subject to device settings and availability.

We disclose information to providers as needed to perform their services. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer subject to applicable protections.

4. Permissions and choices

Camera and photographs: access is requested when you use the relevant features. We receive the content you choose to submit.

Device location: using your current location is optional. You may choose a state or country or indicate that the photograph was found online instead.

Notifications: you choose whether to allow notifications and can manage them through your device settings. Where we send marketing communications, you can use the applicable unsubscribe or opt-out option.

Advertising identifiers: you can manage applicable advertising-identifier settings on your device.

Declining optional permissions may limit the related feature, but does not prevent access to a free account and available educational content.

5. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain your account and history, fulfill the purposes described in this policy, and meet applicable legal obligations.

Some records may need to be retained for accounting, transaction verification, fraud prevention, security or legal requirements. Retention depends on the type of information and the reason it is needed.

6. Delete your SnakeSnap account and data

You can request deletion of your SnakeSnap account and associated personal information without reinstalling the app.

Email support@snakesnap.co with the subject “Delete my SnakeSnap account.” Include the email address associated with your account. Do not send your password.

We may ask for information reasonably necessary to verify account ownership. We will explain any further steps needed to complete your request.

A deletion request covers your account information and associated personal information, including submitted photographs, sighting information and messages, except information we must retain for legitimate legal, accounting, security or fraud-prevention purposes. Where retention is necessary, we will explain the applicable reason and retention period in our response.

Account deactivation and permanent data deletion are different. The in-app account option may deactivate access; you can use the email route above to request deletion of associated personal information.

Deleting your account or uninstalling the app does not cancel an Apple or Google subscription. Manage or cancel your subscription through the store where you purchased it. You may request account and data deletion independently of subscription cancellation.

7. Other privacy requests

Contact support@snakesnap.co to request access to or correction of your personal information, or to exercise other rights available under applicable privacy law. We may verify your identity before fulfilling a request. Available rights and exceptions depend on your location and applicable law.

8. Security and international processing

We use reasonable administrative, technical and organizational measures to protect information. No method of storage or transmission is completely secure.

SnakeSnap operates in the United States. Our providers may process information in the United States or other countries. Where required, applicable protections must be used for international transfers.

9. Children’s privacy

SnakeSnap is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information, contact support@snakesnap.co so we can investigate and take appropriate action.

10. Changes to this policy

We may update this policy and will change the date above. We will provide additional notice where required by law.

11. Contact

Snake Snap, Inc.

Website: https://www.snakesnap.co

Email: support@snakesnap.co